1. 21750 POINTS
    Jim Winkler
    CEO/Owner, Winkler Financial Group, Houston, Texas
    Great question! Are you unhappy with the policy, something the company did or didn't do, or the agent? If it is the policy, you may be able to get the coverage or price adjusted. If it has to do with a claim, the company will have an appeal process that you can file. If it is the agent, please discuss it with either them, or their boss first, and see if you can resolve the issue. Most times, they will do whatever is necessary to resolve the problem. If the agent or the company were dishonest or misleading, your state will have a department of insurance where you can lodge your complaint. Thanks for asking!
    Answered on April 30, 2014
  2. 37376 POINTS
    David G. Pipes, CLU®, RICP®
    Business Development Officer, T.D. McNeil Insurance Services, Fresno, California
    If you have an agent that you trust, start there.  Insurance companies respond to complaints and you can usually reach the company by mail, email or in many cases, directly through the company website.  The insurance commissioner in your state is also interested in your complaint.  My recommendation is to approach the three levels that I mentioned one at a time, giving each sufficient time to respond.  If you complain everywhere at once, it can cause a lot of confusion.
    Answered on April 30, 2014
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