Contributor Score Overview

Users that contribute answers to are awarded with points. If you are the first to answer a question, you are awarded with “author status” for the question (learn more about that here) and you also receive 10 points. Any additional answers to a question are worth 15 points.

In addition to receiving points for answering questions, contributors can also earn an easy 50 points by filling out their contributor profile. Contributor points are publicly displayed on agent profiles and the top contributing agents are featured on the contributor leaderboard.

Contributor Profiles

The more points a user has, the more features and functions become available to user profiles. Users with higher points are able to achieve higher profile levels, which provides better visibility for the agent and their content.  In addition to overall points – a user must also continue to actively contribute answers to in order to maintain an enhanced or premium profile.

Here is a breakdown of the 3 profile levels:

  • 0 – 199 Points: Basic Profile
  • 200 – 999 Points: Enhanced Profile
  • 1000 + Points: Premium Profile

The table below illustrates the features available to agents across the 3 different profile levels.


* Users must have an active account in order to maintain an enhanced or premium profile